Technical Support

It ‘available the phone number +39 071 29 01 106 for’ technical assistance from Monday ’till Friday’ from 9 to 18.30.

Service and Warranty

WRITE ALWAYS ON RECEIPT OF CARRIER “SUBJECT TO INSPECTION”, it often happens that we realize how the package was treated only after it is too late, the lack of reserves makes it impossible to claim against the carrier and therefore will be rejected replacement or repair under warranty.

All products Fastmedia are new and covered by the warranty, unless it is expressly mentioned that it is a used product.

In the first 10 days of receipt of goods you are entitled by law to replace the product with a new one if found to be defective technicians, provided it is kept in excellent condition with no scratches and marks, with the original covers are not changes were made to the software and application of tools such application of amplifiers or signal devices and applications that modify the original product in order to maintain the warranty must remain in the state in which it is sold, with all parties present at the time of delivery, FIRST CONTACT TO SEND.

From the 11th to the end of the first year you will be entitled to assistance and repair free of charge with a maximum tripping time of 20 days, after which you will be entitled to apply for a new product, always provided it is kept in excellent condition no scratches and signs, with the original covers, no changes were made to the software and application of tools such application of amplifiers or signal devices and applications that modify the original product in order to maintain the warranty must remain in the state in which it is sold.

In all cases, the cost of shipping by the customer will be at its own expense, all other costs borne by Fastmedia Srl.

In case of problems caused by incorrect use of the product, all costs will be the sole responsibility of the customer who will deliver the item to the evaluation of the intervention and pay within 48 hours of notification of the estimate all costs, Fastmedia is committed to ensure that the intervention times are reduced to the minimum possible.